Job Description

Job Title: Patient Accounts Rep

Location: System Business Office

Department Name: Patient Accounts

Req #: 0000208155

Status: Hourly

Shift: Day

Pay Range: $19.74 - $24.97 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Accounts Representative position supports the reduction of Accounts Receivables. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their care, correspondence response, billing and re-billing, certain denial issues, prompt handling of A/R credits and trend monitoring.

Qualifications:

Required:

• HS diploma or GED equivalent
• Strong knowledge of Patient Accounting systems
• Must meet requirements of the ADA
• Must be able to work in a team environment that requires quick turnaround and quality output.
• Must have 1-2 years of medical collections follow-up and knowledge of healthcare insurance billing.

Preferred:

• Preferred experience in one or more of the following practices (Cardiology, Internal Medicine, Radiology or Urology)
• Preferred billing certifications
• 2+ years of Medical Collections follow-ups is preferred.
• Preferred coding knowledge

Scheduling Requirements:

• Full-Time, Day, Hourly – 40 hours a week
• Remote with travel to Oceanport, NJ as needed

Essential Functions:

• Able to identify some levels of coding claim discrepancies on denied claims. Able to identify when to forward coding issues to the coding area or dispute
• Proven experience in insurance verification regarding related claim denials and or under payments
• Preparing, reviewing, and submitting claims when needed
• Researching and appealing denied claims per policies
• Ability to multi-task, efficient, while providing high standards of customer service.
• Provide account and billing information to patients, explain to patients the reason for their balance.
• Strong understanding of medical billing processes and coding systems (ICD-9, ICD-10).
• Excellent organizational skills with attention to detail.
• Strong communication skills, both verbal and written, for effective patient and insurance interaction.
• Ability to work independently as well as part of a team in a fast-paced environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,  high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

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